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Lead Ownership: Are Our Rules of Engagement Causing Bad Service?
Are you a “that’s not my problem” person or a “let me step in and help no matter what” type?
Jan 15
•
Diana Wallace
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Lead Ownership: Are Our Rules of Engagement Causing Bad Service?
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Why January is the Most Important Month for an OSC
I'm going to talk about the Detroit Lions for one minute
Jan 8
•
Diana Wallace
1
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Why January is the Most Important Month for an OSC
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December 2024
Was it a bad caller or a bad call?
I hope you heard the title of this post in my best Oprah voice: “were you silent or were you silenced”..
Dec 18, 2024
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Diana Wallace
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Was it a bad caller or a bad call?
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Are You New Here?
What to do when you enter an established program
Dec 11, 2024
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Diana Wallace
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Are You New Here?
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One Year of Scout
we're celebrating our first year!
Dec 8, 2024
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Diana Wallace
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One Year of Scout
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Video and the OSC
For years we’ve heard that we need to be sending video emails as part of our OSC process and I too have done that.
Dec 4, 2024
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Diana Wallace
1
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Video and the OSC
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November 2024
Time to Put Your Away Message Up
there's work to do
Nov 27, 2024
•
Diana Wallace
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Time to Put Your Away Message Up
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Utilizing Forms - The Great OSC Productivity Hack
How often do you like giving feedback?
Nov 20, 2024
•
Diana Wallace
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Utilizing Forms - The Great OSC Productivity Hack
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Dialing in Your Phone System
Let's talk operations
Nov 13, 2024
•
Diana Wallace
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Dialing in Your Phone System
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What You Really Need in a CRM
Most often folks ask “what’s the best CRM?” and sure, I have a current favorite, always.
Nov 6, 2024
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Diana Wallace
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What You Really Need in a CRM
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October 2024
Handling the Holidays
Here's everything I do in the next 60 days
Oct 30, 2024
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Diana Wallace
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Handling the Holidays
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Letters to a New OSC
What I'd tell myself in my first year
Oct 23, 2024
•
Diana Wallace
1
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Letters to a New OSC
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