Was it a bad caller or a bad call?

I hope you heard the title of this post in my best Oprah voice: “were you silent or were you silenced”..

Jokes aside, we all have bad interactions. Not even bad, what I really mean is interactions we aren’t proud of. Maybe they were lacking enthusiasm or maybe we couldn’t jive with the person on the other end.

It’s a quick reminder that as OSCs we are on stage when we are working with our customers. We’re not fake but we are specific. We have to work our processes, on everything.

So, what’s a bad call anyways? Was it really a bad customer or did you stray from the process?

For Subscribers: Let’s talk about the rough conversations and interactions and how to recover from them, learn from them, and save the customer.