Countdown: Our Top Ten Scout Stacks
Hey Friend!
We’re on break this week, but we didn’t want to leave you hanging, so we’ve compiled our top stacks, all the way to the most read: How to Grow as an OSC.
And when we get back we’ve got a really great new benefit for our annual subscribers.
Like really great. This is your hint to get signed up so you can be part of it!
Ok, here’s our top ten posts, based on how much you loved them.
#10: CRM Audits
In this post we reviewed all of the items we need to regularly review in our CRM.
Let's Do A CRM Audit
Last week I had a chat with someone in our industry and we discussed everything we see in CRMs. They relayed a truth from another industry leader: you can always tell when something happens in the CRM.
#9 Goal Setting and Your Foundation
We detailed why January can jumpstart your year - but these tips are good whenever you start them, as long as you start.
Why January is the Most Important Month for an OSC
I too have rolled my eyes when the sports analogies start off a sales meeting, but I also can’t not acknowledge this. Please give me an ounce of grace while I use this following paragraph as an excuse to talk about my Detroit Lions - because, man, what a season and what a freaking game on Sunday. Lots of lessons on Grit from those guys.
#8: Being New To Your Role
It’s tough to start in a new position or start over with a new company.
Are You New Here?
You might be new to this OSC or inside sales thing or you’ve been at it for years. Either way you are going to walk into something when you begin your role.
#7: Forms
If you aren’t using forms to better serve your customers, it’s time. Do not sleep on these.
Utilizing Forms - The Great OSC Productivity Hack
How often do you like giving feedback? Are you jumping to share good or bad experiences?
#6: New Community Launches
This is a must read if you’ve got grand openings this spring.
Launching A New Community: What's the OSCs Role?
One of the biggest discrepancies I see among builders is how they run a community launch.
#5: Phone Systems
A deep dive with the aid of CallRail (we love CallRail).
Dialing in Your Phone System
We talk a lot about phone etiquette and making sure we answer on time - but have you ever spent a little time making sure your phone system is operating correctly?
#4: Lead Volume and Management
We break down how much volume we believe an OSC should manage with or without technology support.
How Many Leads Should an OSC Be Managing?
The old (and I mean old) line we’re used to hearing is that an OSC can handle around 150 new leads/month. Some will say a skilled OSC can handle up to 250-300 new leads/month.
#3: Picking a Great CRM
There’s a lot that you do need and a lot you can do without.
What You Really Need in a CRM
Most often folks ask “what’s the best CRM?” and sure, I have a current favorite, always. It changes over time as technology and options change - but what we miss in this conversation is what does every program need to look for in a CRM?
#2: Perfecting the Phone Call
This one is your most important soft skill.
The Perfect Phone Call
The perfect phone call…does exist. And it ends with the right solution for your customer.
#1: Growth as an OSC
In our most read stack, we talk about how to grow as an OSC - whether it’s staying put or changing positions.
