We spoke to sales leaders about their favorite OSC traits and how that changed their business.
While our responsibilities are different, it’s so important that we stop separating online sales from onsite sales. As the underdog in the situation, it’s on the OSC to make it so and that begins with our relationships.
“It seems that at some companies there is a huge gap between OSCs and NHSCs. The best OSCs know that in order to be successful, that gap has to be bridged and that the sales team is a team (all of them).” - New Home Sales Division Manager and Trainer
It can feel as futile as our titles present: online vs. onsite. Sure, it’s something that happened naturally, but it is creating a gap for our teams. Some days it feels like we need to get rid of the OSC or online bit all together. It can be limiting. The same goes for an onsite salesperson - they don’t just live in the model home like we don’t just live in the internet. We all work with customers in various forms of in person and virtual communication, it’s really a difference of where in the process our role is utilized.
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