The Girl Who Called The Entire Database

Hello Operator

When did your OSC lore begin?

Well, mine might have started somewhere around 2016 when I saw several OSCs take the stage and talk about what and how they did. From there I was hooked. A few months later I was sending my sales report to my team and notating that between the prior Friday and Saturday I had averaged 100 some odd calls each day.

We know this is kind of a weird role and finding and celebrating wins can be awkward. So when we do get to win, it feels really good. Those winning moments carry us through all the muck we often deal with.

For Subscribers: It’s time to give yourself a win. I’m going to share a story about an OSC who, when everything else wasn’t working, did the one thing we all know we should be doing: she picked up the phone.

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How Many Calls Per Day?

“How many calls per day should I be making?”, she asked after our huddle. We had just done some quick math and determined her team was way under