Dialing in Your Phone System

Let's talk operations

We talk a lot about phone etiquette and making sure we answer on time - but have you ever spent a little time making sure your phone system is operating correctly?

Often someone on the team installs the phone app or you’re handed a cellphone and told to go for it.

I’m here to tell you: that ain’t it.

No matter your business.

And what I mean is not just that you have calls forwarded through a tracking system but that they be recorded and have internal routing, reporting, and marketing analytics.

For Subscribers: We’re going to use a personal favorite, CallRail, and walk through all the things we want to see set up for and managed by the OSC.

Wondering why you should subscribe? Aside from the benefits of getting these emails sent to you each week, it supports my work! As a writer and content creator for the home building industry it has taken years of time in the seat both as an OSC and as a manager of OSCs to acquire this knowledge. By supporting my work through a subscription you help me continue to bring this expertise to our building community.

If this is something that’s not in the budget for your program right now, send me a message and I’ll be sure to comp you a subscription.